Help when you need it
Linguicity Support
Find a quick answer below. If the problem continues, email us with the device or browser, app version, and details that will help us reproduce it.
Please do not email your password, reset code, payment-card details, or other sensitive information.
Start with these four checks
- 1Update Linguicity from the App Store or Google Play. On the web, reload web.linguicity.app.
- 2Confirm that the device has a working internet connection.
- 3Fully close and reopen the app, or close and reopen the browser tab.
- 4Try the action again before contacting support.
If you still need help, include your platform (iOS, Android, or web), device model or browser, Linguicity app version, account email or display name, what you expected to happen, and what happened instead. A screenshot is helpful when it does not reveal private information.
Account and sign-in
I forgot my password. What should I do?Show answer
From Sign In, choose Email, then choose Forgot password. Enter the email address on the account. When the reset code arrives, return to Linguicity and enter the code with your new password.
If the email does not arrive, check spam or junk folders, confirm the address was entered correctly, wait a few minutes, and request a new code. Use only the newest code you receive.
I no longer have access to my email address.Show answer
Email contact@linguicity.app from an address you can access. Include your display name and explain that you cannot access the email on the account. Support may need to verify ownership before making any account change.
Can I play without creating an account?Show answer
Linguicity supports guest play as well as account-based play. An account is recommended when you want to keep progress and use social features across sessions or devices.
Purchases and Premium
My purchase is missing.Show answer
Open Settings in Linguicity and choose Restore Purchases. Make sure the device is signed in to the same Apple or Google account that made the purchase.
How do I manage or cancel Premium?Show answer
Apple and Google manage subscriptions purchased through their stores. Open the subscription settings for the platform used to purchase Premium to view renewal details, change the subscription, or cancel it.
Where can I see the current price?Show answer
Open Linguicity's store page in the app. Pricing can vary by platform and region, so the website does not publish a fixed amount.
Where do I redeem a coupon?Show answer
Use the separate Linguicity coupon redemption page.
Games, languages, and words
Why was my word rejected?Show answer
The complete word must validate in the current Language of Play. Check the highlighted language, the spelling, any accents or diacritics, and every new word formed by the move. A word may be valid in another language but not in the active one.
Why does a valid word have no definition?Show answer
Game dictionaries and definition sources are separate. The active Hunspell dictionary decides whether a word can be played. English-language definition glosses appear only when one is available.
What is the difference between Portuguese and Brazilian Portuguese?Show answer
European Portuguese (PT) and Brazilian Portuguese (PT-BR) are separate options with separate dictionaries. In the app and on this website, European Portuguese uses the Portugal flag and Brazilian Portuguese uses the Brazil flag.
Why can I select only three language options?Show answer
The free experience allows up to three language options. Premium unlocks every available language option. If you are finishing account setup, select three or fewer to continue, then visit the Store after setup if you want to see Premium.
Why has my game been marked idle?Show answer
An idle indicator appears after three days without an accepted word. The app sends later warnings, and the game ends after 10 days without an accepted word. Ended idle games remain available briefly before they are removed.
Chat and player safety
Where can I use chat?Show answer
Chat is available inside human games and belongs to that game. Bot games do not have chat. When a human game ends, chat becomes suggestion-only so players can send a positive closing message.
What happens when a chat is reported?Show answer
Reporting marks the conversation for review and locks that game's chat. The game itself remains subject to its normal game state and rules.
Never share passwords, reset codes, payment details, or sensitive personal information in game chat.
Notifications
I am not receiving turn notifications.Show answer
Check the device's notification settings and confirm notifications are allowed for Linguicity. Also check any Focus, Do Not Disturb, battery-saving, or background restrictions that can delay alerts. Open the Games feed to refresh the latest game state.
I received a game-over notice after signing in.Show answer
Completed-game notices appear in the Games feed so they do not interrupt sign-in. Open the notice to review the final score and board, or dismiss it to continue.
Delete your account
You can delete a Linguicity account from inside the app. The action cannot be undone.
Frequently asked questions
Can I play in only one language?Show answer
Yes. Choose one language for a familiar word-game challenge, or combine several for the full language-changing strategy.
Which languages are supported?Show answer
English, Spanish, French, Italian, German, European Portuguese, Brazilian Portuguese, Irish, and Scottish Gaelic.
Can I play in a web browser?Show answer
Yes. Open web.linguicity.app (opens in a new tab) to play Linguicity on a computer without installing anything. The app is also available for iPhone, iPad, and Android.
Can I play by myself?Show answer
Yes. Choose Beginner Bliss, World Wanderer, or Linguistic Luminary for a solo game.
Is Linguicity a language course?Show answer
No. It is a strategy word game that can help you exercise and discover vocabulary alongside other forms of learning.
Is Linguicity free?Show answer
Linguicity is free to download. The free experience includes ads and lets you select up to three language options. Premium adds all language options, removes ads, provides a free power-up at the start of each game, and accelerates reward progress.
Can I talk to my opponent?Show answer
Human games include per-game chat and positive quick replies. Completed-game chat is suggestion-only, and reported chat is locked.
What happens when a game ends?Show answer
Linguicity shows the final score and result, keeps the board available for review, and offers a rematch when one is available.
How do I contact support?Show answer
Email contact@linguicity.app. Include enough detail to reproduce the problem, but never send a password or reset code.
Still stuck? Tell us what happened.
We will have a better chance of helping quickly if you include the platform, device or browser, app version, account display name, and the steps that led to the problem.